Advisory

Puerto Rico Earthquake Advisory

Fee Waiver

Due to the Earthquake that impacted Puerto Rico, we are waiving change fees, fare differences and allowing rebooking for a later travel date for customers traveling on Tuesday, January 7, 2020 through Saturday, January 11, 2020 to/from San Juan Puerto Rico (SJU).


Travelers booked for travel during the period stated above must call our Customer Service team prior to their scheduled departure time. Travelers may exchange tickets by January 17th, 2020 and complete their travel by January 17th, 2020. If you have any questions about your existing reservation or would like to make a new one, please contact our Customer Service team at 801.401.9100.


Travel Agents
Exchanges should be processed as involuntary–for impacted 3M segments–using waiver code "SJUEQ20" and waiver table number "03" for "Acts of God".
  • Waiver code: “SJUEQ20”, to be entered in Tour Code Box
  • Markets to/from: San Juan, PR (SJU)
  • Impacted Travel Period: 07JAN20 thru 11JAN20
  • Rebook by: 17JAN20
  • New Travel Dates: On/Before 17JAN20
  • Fees Waived: Waive change fee and difference in fare
  • Point of Sale: Call Center (Reservations and Guest Relations) at 1-801-401-9100
  • Waiver Table Number: 03

Updated: January 13, 2020, 10:09am ET.